All use of either the Debbie Kneale and Performance Cycling shops and websites and all purchases and bookings made via our websites, sales pages, or direct via email/phone with our office are conditional upon acceptance of these Terms and Conditions.
We reserve the right to amend these Terms and Conditions from time to time without notice and at our discretion. Any such amendments shall come into effect immediately once posted, therefore it is your responsibility to periodically review this page. Your use of the Sites and Services will be deemed acceptance of any such amended Terms and Conditions.
The term “The Company" or “us” or “we” refers to the owner of the websites. The term “you” refers to the user, purchaser or viewer of our websites.
Booking terms and conditions
Bookings for courses/services via the online booking facility are for individuals booking and paying for themselves. If you wish to book for someone else e.g. a member of your staff, please contact directly for options.
Individual website bookings and payments
Performance Cycling Instructor Courses
Corporate/ in house courses from March 2020
Details/requirements of live courses/workshops booked for delivery 'in house' at a host venue are discussed and confirmed prior to booking.
Invoicing secures your event date and fees as agreed in your quote. In all cases, deposits are non-refundable.
In the event of cancellation of a confirmed booking by the host after the issue of invoice, cancellation fees will be charged as detailed below. Fees are based on the total value of the booking:
91-180 days (from date of event): 50%
31-90 days: 75%
30 days or less: 100%
Cancellations must be confirmed to us in writing by email. We will acknowledge receipt of any cancellation requests within 2 working days of receipt.
Health and fitness notice
Our fitness instructor courses are designed for those of general good health and require a degree of fitness to complete the practical teaching parts.
By booking this training you confirm it is safe for you to undertake exercise and you assume the risk and the responsibility for any injury, damage or loss resulting from your participation in any activities.
Online students are responsible for their own and participants safety whilst practicing the practical teaching to become an instructor.
Additional learning support
Where the need for additional support is identified, reasonable adjustments can be made for learners with particular requirements. Please contact in confidence BEFORE booking to discuss individual needs.
Order processing, dispatch and delivery times.
Office hours are 9am - 5.30pm (GMT) Monday to Friday. Closed public and bank holidays.
Orders received within these times are processed as below. Orders received outside office hours will be processed the next working day.
All orders are processed within 2 working days of payment.
Mp3's are available upon receipt of payment from your account area.
All other digital and online course products will be sent via email. Please ensure you check your junk box before contacting us if you have not received anything within 2 working days of payment.
Tangible product orders in stock are usually dispatched within 2 working days of receipt of payment.
Estimated delivery times for all products in stock are:
*Where items are no longer available due to unprecedented demand, we will offer you a choice of refund or alternative product, to the value of the original purchase.
Please note - goods will be sent to addresses given during the payment process. Customers are responsible for making sure the address they provide is complete and correct. If you wish to make any change, you must notify us IMMEDIATELY after your purchase is completed from the same email address used and quoting your unique purchase transaction ID number.
Orders giving unconfirmed addresses may experience a delay in dispatch for security reasons.
For delivery address outside the UK, there may be import duties due once the parcel reaches its desitnation country. Any such charges must be paid by the recipient of the parcel. We have no control over any charges levied by customs and as policies vary by country, it is advised to check local customs for more info. prior to ordering.
We trust you will be delighted with your purchases from us and we honour all your statutory rights as a consumer.
If any product is found to be damaged, faulty, or requiring return, please contact us with details within 7 days of receipt by completing our Product Return form and we will contact you direct within 3 working days. Do NOT post anything back to us before receiving a Return Number from us.
Any faulty goods will be replaced or refunded including any postage paid. Where a product is not faulty, return costs are the responsibility of the purchaser.
We cannot accept liability for untracked returns, so we highly recommend using a tracked method of posting.
Any clothing products returned must be returned unworn, unwashed and unused and with all tags still attached.
Due to ease of copying CD's /DVD's once opened will not be refunded. Any CD or DVD found to be faulty and returned within 7 days of receipt would be replaced with the same title. Please note, some CD's may be packaged in solid plastic jewel cases. They leave here in perfect condition, but occasionally this type of case has been cracked during transit. Any such damage is cosmetic and does not affect the quality of the CD at all, if you wish to make a claim for postal damage, please contact Royal Mail.
For digital content, once downloading has begun, eligibility for a return or refund ceases.
Once the online learning area is accessed, the option to cancel ends and no refunds will be given.
Corporate/ in house courses
Details/requirements of live courses/workshops booked for delivery 'in house' at a host venue are discussed and confirmed vie email prior to booking.
Cancellations/refunds for live freelance and corporate / in house courses from March 2020
Your safety is paramount, and due to covid-19, we have made changes to the live course delivery to ensure your safety and covid security.
Part of this involves reduced numbers and blended learning. For live courses, payment now reserves your place at the live event and provides online learning access from the booking date, so all monies are non-refundable.
However, if you have to cancel attending the live date booked due to covid, you will be transferred free of charge to the equivalent online option and supported personally by Debbie to complete remotely.
The same would apply if we have to cancel a live date due to covid. We will always give as much notice as possible, but are aware local lockdowns can happen at any time, sometimes with very short notice.
For any scenario, we will not be liable for any other costs incurred, including any travel or accommodation charges you may have already paid.
The copyright and other intellectual property rights in all material and content on the Site and online learning content (including, without limitation, text, images, web pages, sound, software (including code, interface and website structure), video, photographs and graphical images, and the look and feel, design and compilation thereof) are owned by the Company or its licensors.
All rights are reserved and any copying, redistribution or reproduction of part or all of the contents in any form is expressly prohibited.
You may not distribute or commercially exploit the content of our web content or our online learning content, or use any part, adapted or whole as a base for derivative works. Nor may you transmit it or store it in whole or part in any form, web, electronic or printed.
For the avoidance of doubt, you understand and agree that you are permitted to use any online or hard copy content/material only as set out in these Terms and Conditions or as otherwise expressly authorised in writing by the Company or its licensors.
Those studying online with us will also be bound be additional Terms, specific to the online courses and content. These will be made available to you separately, if you have booked an online course.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
The Company will own all written/photographic/video taken or submitted by you to the site or tutors and may use it for any commercial and/or non-commercial purposes without seeking further permission or providing remuneration.
Restrictions and prohibited use
You are expressly prohibited from copying, reproducing, transmitting, publicly performing, distributing, adapting, commercially exploiting, translating, modifying, bundling, merging, sharing, or using any of our website or learning courses content/material or services in part, whole or as inspiration for creating any similar products, courses or services.
While the Company endeavours to ensure that the Sites are normally available 24 hours a day, the Company will not be liable if for any reason the Sites are unavailable at any time or for any period.
Access to the Sites may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Company’s control.
Visitor material and conduct
The Company will have no obligations with respect to such material. The Company and its designees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
You are prohibited from posting or transmitting to or from the Sites any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which you have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party in the UK or any other country in the world; or
(d) which is harmful in a technical sense (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
You may not misuse the Sites (including, without limitation, by hacking it).
The Company will fully cooperate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of this section.
If your use of material on the Sites results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
Links to and from other websites
Any links to third party websites on the Sites are provided solely for your convenience. If you use these links, you leave the Sites. The Company does not control and is not responsible for these websites or their content. The Company therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them and use is at your own risk.
Occasionally, when we find products or services particularly useful ourselves, we may promote them as an affiliate. We may receive affiliate commissons from those products without any additional cost to you.
If you would like to link to our Sites, contact us first with details of your proposed link for consideration and permission.
When you visit the Sites or send emails to the Company (for example, emails to Customer Service) via the Site, you are communicating with the Company electronically. The Company may communicate with you by email or by posting notices on the Sites. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This paragraph does not affect your statutory rights.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.
The failure by the Company to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
If any provision of the Terms and Conditions is found by a court of competent jurisdiction to be unenforceable or invalid, you and the Company nevertheless agree that the court should endeavour to give effect to the intentions reflected in the provision, and the other provisions of the Terms and Conditions shall remain in full force and effect.
While the Company endeavours to ensure that all information and content on the Sites is correct, up to date and free of virus or other malicious code, in no event will we be liable for any loss or damage including direct, indirect or consequential loss or damage, or any loss or damage arising from access, use of information, loss of data or profits arising out of, or in connection with, the use of our Sites and, or content therein.